★☆☆☆☆ Would give 0 if possible. I chose Bud’s Auto Repair because I wanted an independent professional opinion after my recently purchased truck suffered a catastrophic front driveline failure at highway speed. What followed has been one of the most frustrating automotive experiences I have ever dealt with. Bud’s inspection documented numerous concerns with the truck, and they performed additional driveline work. My problem is what happened when I started asking the questions that actually mattered: after a catastrophic driveline failure at highway speed, could any of the newly documented conditions have been caused or worsened by that failure, and had the truck actually been comprehensively evaluated for resulting damage? Instead of the clear professional guidance I expected from an automotive repair facility, I received answers repeatedly qualified by variations of “we can’t know because we didn’t inspect it beforehand.” I wasn’t asking anyone to predict the future or magically determine what the truck looked like before they saw it. I was asking professionals whether the type of damage they documented was mechanically capable of resulting from, or being aggravated by, the catastrophic event I described. That distinction mattered enormously because the dealership had indicated it would consider additional repairs if an independent mechanic could document why those conditions could be related to the driveline failure. I chose Bud’s independently because I expected precisely that kind of professional evaluation. Instead, I ended up caught between a dealership wanting documentation from the mechanic and a mechanic unwilling to give straightforward opinions about potential mechanical causation. This wasn't an academic exercise. This truck carries my family. A driveline had already catastrophically failed at highway speed once. When safety is involved, I expect automotive professionals to take questions about possible collateral damage seriously and either answer them within their expertise or clearly recommend whatever additional diagnostic work is necessary to answer them. To be fair, several people at Bud’s treated me well, and I am not claiming every employee acted improperly or maliciously. My criticism is about my overall experience, the handling of my concerns, and the answers I received when the stakes became more serious than simply completing a repair order. I have preserved the inspection reports, repair documentation and communications, and I have submitted the matter to the Washington Attorney General so the facts involving both businesses can be independently reviewed. I went to Bud’s looking for an independent expert. I left with repaired components, documented problems, more unanswered questions, and the realization that when a catastrophic mechanical failure involves the vehicle carrying your family, “we can’t say” stops being reassuring very quickly. I cannot recommend Bud’s based on my experience.